Humble Phoenix Privacy Policy

VERSION 1.0 – JULY 2020 

Humble Phoenix is committed to protecting your privacy. This Privacy Policy applies to all of the products, services and websites offered by Humble Phoenix or its subsidiaries or affiliated companies. Sometimes, we may post product specific privacy notices or materials to explain our services and products in more detail. If you have any questions about this Privacy Policy, please feel free to contact us through our website. 

 
 Information we collect and how we use it 

 

We may collect the following types of information: 
 

  • Information you provide - When you sign up with or make a purchase of products or services from Humble Phoenix, we ask you for personal information including your  name, address, email address and phone number. We may combine the information you disclose by accessing Humble Phoenix services or via third parties in order to provide you with a better experience and to improve the quality of our services. This won't occur without your consent. This data is retained for as long as you have an active account with Humble Phoenix. 

 

  • Records of services provided and products purchased – When you purchase a product from Humble Phoenix a record will be kept about that purchase. When you access a service from Humble Phoenix, any notes taken during or after the session will be kept and stored securely for the purposes of continuing care and service over a period of time. This data is retained for as long as you have an active account with Humble Phoenix. 

 

  • User communications - When you send an email or other communication to Humble Phoenix, we may retain those communications in order to process your inquiries, respond to your requests and improve our services. When you send and receive SMS messages to or from one of our services that provides SMS functionality, we may collect and maintain information associated with those messages, such as the phone number, the wireless carrier associated with the phone number, the content of the message, and the date and time of the transaction. We may use your email address to communicate with you about our services or products but never to send you communications that are not related to your purchases or that you haven't opted into. 

 

  • Third party applications - Humble Phoenix may use or make available third party applications, such as plugins, modules or extensions, through its services. The information collected by Humble Phoenix when you enable a third party application is processed under this Privacy Policy. Information collected by the third party application provider is governed by their privacy policies. 

 

  • Other sites - This Privacy Policy applies to Humble Phoenix’s services only. We do not exercise control over the sites displayed as search results, sites that include Humble Phoenix applications, products or services, or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you. 

 
In addition to the above, we may use the information we collect to: 
 

  • Provide, maintain, protect and improve our products and services  

  • Develop new products and services; and 

  • Protect the rights or property of Humble Phoenix or our users. 
     

If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use. 
 
Information sharing 

 

Humble Phoenix will not share personal information with other entities or individuals outside of Humble Phoenix. 
 

If Humble Phoenix becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will ensure the confidentiality of any personal information involved in such transactions and provide notice before personal information is transferred and becomes subject to a different privacy policy. 

 

Information security 

 

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. 
 
We restrict access to personal information to Humble Phoenix employees and contractors who need to know that information in order to process it or deliver services on our behalf. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations. 

 

Accessing and updating personal information 

 

When you use Humble Phoenix services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes. You can request access the information stored about you by Humble Phoenix by emailing us at hello@humblephoenix.com 

 

We will ask individuals to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and we may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required.  

 

In any case, where we provide information access and correction, we perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way we maintain certain services, after you delete your information, residual copies may take a period of time before they are deleted from our active servers and may also remain in our backup systems for a period of time. 

 

Enforcement 

 

Humble Phoenix regularly reviews its compliance with this Privacy Policy. When we receive formal written complaints, it is Humble Phoenix 's policy to contact the complaining user regarding their concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Humble Phoenix and an individual. 

 

Changes to this privacy policy 

 

Please note that this Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).